Privacy notice for customers

Who is responsible for your personal data

The tradesperson whose enquiry form you completed is the data controller for your personal data and decides how it is used. Trienics Ltd, which manages Jobbington, stores and processes your personal data on the tradesperson's behalf as their data processor.

Jobbington is managed by Trienics Ltd, registered in England and Wales, company number 10990291. Registered office: Whitecroft, Horton-cum-Studley, Oxford, OX33 1AU.

Personal data we collect

When you complete an enquiry form, we collect:

• your answers to the questions on the form, and any other information you enter
• any photographs you upload, together with their descriptions. Photographs may show the inside or outside of your property.
• your name, telephone number, address and postcode, and your email address if you provide one
• how you heard about the tradesperson, if you tell us
• a record of your consent to be contacted, and when it was given

If you contact the tradesperson by other means, such as by telephone or WhatsApp, the tradesperson may enter these details themselves. While dealing with your job, the tradesperson and their team may also record notes, photographs of the work (which may show the inside or outside of your property), the dates of any home visit and of the work, and prices, and keep a record of previous work carried out for you.

How your personal data is used

Your personal data is used to:

• enable the tradesperson to understand your requirements, contact you, provide a quotation and locate your property
• prepare the game plan shown to you after you submit the form
• arrange home visits and work, and send you reminders about them
• request your feedback once the work is complete
• remind you when a service or check is next due, if the tradesperson sets a reminder
• maintain the tradesperson's records of work carried out for you

The tradesperson uses your personal data to provide the quotation you requested and to carry out the work, and on the basis of their legitimate business interest in keeping records and requesting feedback.

Your game plan is generated automatically from your answers. If an artificial intelligence (AI) service is used to assist with its wording, that service receives your answers, up to three photographs and your first name. It does not receive your telephone number, email address or postal address. This feature is not currently in use.

Messages you may receive

• a link to the tradesperson's enquiry form, or a request for photographs, sent from the tradesperson's own phone
• a quote from the tradesperson, with a private link where you can read it, download it and accept or decline it
• a reminder on the afternoon before a scheduled home visit or work
• if you have received a quotation and have not yet responded, up to two brief follow-up messages, sent a few days and approximately one week later
• one message a few days after the work is completed, inviting you to leave a review
• if the tradesperson sets one when your work is done, a reminder when your next service or check is due, such as a yearly boiler service, repeated at the interval they choose
• an invoice, with a private link where you can read and download it, and, if it isn't paid by its due date, up to two reminders

If you have provided an email address, these messages may be sent by email in the tradesperson's business name, and any reply will go directly to the tradesperson. Otherwise, the tradesperson may send them by text message or WhatsApp from their own phone.

Apart from service reminders about work of the kind already carried out for you, we do not send marketing messages, and we do not sell your personal data or share it with anyone for marketing purposes.

You may opt out of reminders, service reminders, follow-up messages and review requests at any time by using the link at the foot of any such email, or by contacting the tradesperson or us. Your choice will apply to all your jobs with that tradesperson.

Who has access to your personal data

• The tradesperson, and anyone they authorise to use their account. Each tradesperson can access only their own customers' information.
• Jobbington support staff, only where necessary to assist the tradesperson or to resolve a technical problem.
• Anyone with whom you share your game plan link. Your game plan has its own private link, which shows the game plan but not your telephone number, email address or postal address.

We use carefully selected service providers to host the website, store data, and send emails and alerts. These providers may use your personal data only to provide their services to us. Where any of them process personal data outside the United Kingdom, it is protected by safeguards approved under UK data protection law.

How long we keep your personal data

• Your enquiry (your answers, photographs, notes and job history) is deleted automatically after 12 months, unless the tradesperson has agreed a different period with us.
• The tradesperson's customer record (your name, contact details, address, and the dates and prices of work carried out for you) is kept for six years after your most recent job, so that the tradesperson has records for guarantees, any disputes and tax purposes. It is then deleted automatically. If no work was carried out for you, it is deleted together with your enquiry.

Service reminders are kept with the customer record and deleted with it, or sooner if the tradesperson removes them. Invoices and credit notes are financial records, so they are kept for six years from their date, then deleted automatically.

The tradesperson can download a spreadsheet of their customers and jobs, and receives one by email each week. Once downloaded, the spreadsheet forms part of the tradesperson's own records and is their responsibility.

How we protect your personal data

Your personal data is transmitted securely and stored on protected servers. Photographs are private and can be viewed only by the tradesperson. We test our systems to confirm that no tradesperson can access another tradesperson's customers. To prevent spam, we keep a scrambled code based on your internet connection for 7 days; it is not linked to your enquiry.

The enquiry form does not use cookies, and our website does not use advertising or tracking cookies.

Your rights

You have the right to ask:

• for a copy of your personal data
• for your personal data to be corrected or deleted
• for your personal data not to be used for reminders, service reminders, follow-up messages or review requests
• for your personal data to be sent to you, or to another organisation, in a commonly used format

To make a request, please contact the tradesperson, or contact us at info@jobbington.com. We will help the tradesperson respond within one month. If you are unhappy with how your personal data has been handled, you have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.