Terms for tradespeople

What you get

Your own enquiry form, the Jobbington app to handle your leads, and the features of the package you choose, as listed on our packages. Features marked "coming soon" are not included until they are ready. Every package includes a free 20-minute introduction call to show you how to use the app and where to find the guides.

Prices and paying

• Essentials: £29 a month, or £299 a year
• Pro: £49 a month, or £499 a year
• Business: £89 a month, or £899 a year

There is no setup fee. Trienics Ltd is not registered for VAT, so no VAT is charged on these prices.

You choose to pay monthly or yearly when you sign up, and pay your first month or year by card. After that your fee is taken automatically from the same card each month or each year, on the same date as you signed up. Payments are handled by Stripe; we never see your full card details. You can update your card and download your invoices in your Settings.

If a payment fails we will let you know. If it still hasn't been paid after 14 days, we will pause your form until it is. Your leads and settings are kept, and your form switches back on as soon as the payment is made.

We will give you at least 30 days' notice by email of any change to your price.

Free trials

We may offer you a free 14-day trial with the Pro features. There is nothing to pay and no card is needed, and you can choose a package at any time during the trial: your account then carries on as it is. If you don't, your form switches off when the trial ends, and 30 days later we delete your customers, leads, photos, settings and login. Choosing a package within those 30 days switches it back on. If you are one of our founding traders (we confirm this with you when we set up your trial), your setup call and first round of personalised form questions are free when you choose a package.

Extras

These extras are available on any package. Paid ones are bought by card in your Settings.

• Introduction call (20 minutes, phone or video call): Free. How to use and find your way around the app, and where to find the guides.
• Setup call (60 minutes, Google Meet): £55. Help setting up all the options in the app.
• Personalised form questions and grading (first round): £55. Your form's questions, answers and grading changed to suit the work you do and the jobs you want most.
• Setup call and personalised questions together: £95. The setup call and the first round of personalised form questions and grading, for less.
• Later changes to questions and grading: £25 per request. A batch of changes sent together counts as one request.

Extras are paid in advance. If we haven't yet held the call or started the work, you can cancel an extra for a full refund. Once the call has taken place or the work has started, it isn't refundable.

Changing package

You can move to a different package, or between paying monthly and yearly, at any time by contacting us. Moving up, your new package starts straight away and you pay the difference for the rest of the month or year you have already paid for. Moving down, or from yearly to monthly, the change starts from your next payment and nothing is refunded.

Leaving

You can cancel at any time in your Settings or by emailing us.

• Monthly plans have no minimum term. Your plan runs to the end of the month you have already paid for, and is not renewed.
• Yearly plans: if you cancel within 14 days of paying, you'll get a full refund. After that, yearly plans aren't refundable, but your app keeps working until the end of your year and won't renew. We'll email you 30 days before your renewal date so you can decide.

When your plan ends your form switches off. 30 days later we delete your customers, leads, photos, settings and login, as set out in our privacy notice for tradespeople. Download anything you want to keep before then: your Settings has an Excel file of all your leads.

Your customers' details

You decide how your customers' details are used and are responsible for them (the data controller). We store and handle them only to provide the service to you, on your instructions, as your data processor. We keep them secure, only let staff see them when needed to help you, use only carefully selected service providers, as described in our privacy notice for tradespeople, tell you without delay about any breach, help you answer your customers' requests, and delete them as set out above. You must have a fair reason to contact the customers you add, and use the service lawfully.

Using the service fairly

• Keep your login to yourself and the people you let use your account.
• If you give team members their own login, you are responsible for how they use the service, and for removing them when they stop working with you.
• Don't use the service to send spam or messages people haven't asked for.
• Make sure what you put on your form, such as your photo, prices and wording, is yours to use and is true.

We may pause an account that breaks these terms, after telling you why where we can.

Our promise, and its limits

We work hard to keep the service running and your data safe, but we can't promise it will never be unavailable, for example during updates or if one of our suppliers has a problem. The estimates, grades and game plans are guides worked out from your prices and your customers' answers; you remain responsible for your quotes, your work and the advice you give.

We are not liable for any indirect or consequential losses, such as lost jobs, lost profits, lost business or lost customers. Our total liability to you for anything else is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

Changes to these terms

We will tell you by email at least 30 days before any change that affects you.

About us

Jobbington is managed by Trienics Ltd, registered in England and Wales, company number 10990291. Registered office: Whitecroft, Horton-cum-Studley, Oxford, OX33 1AU. Email info@jobbington.com. These terms are governed by the law of England and Wales.